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Landis Cyclery Serving the community since 1912
FOUR CONVENIENT PHOENIX-AREA BIKE SHOPS
Central Phoenix
North Scottsdale
Tempe North
Tempe South
602-264-5681
480-948-9280
480-839-9383
480-730-1081
 
 
 
 
 
 
 

Policies and Shipping

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

Shipping (Continental US)

Two options are offered for merchandise delivery:

Order Amount Standard ShippingStore Pickup*
Up to $50.00 $11.99 FREE
$50.01-$100.00 $13.99 FREE
$100.01-$150.00 $15.99 FREE
$150.01 and over $17.99 FREE


Note: Orders usually ship within one business day of being placed.
Next-day (overnight) orders are usually delivered by the end of the following day.

***Please note that some items may be subject to additional shipping and handling charges because of size or weight.***

Sorry, but we do not ship outside of the Continental U.S.

IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

 
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LOCATIONS HOURS QUICK LINKS

Central Phoenix
712 W. Indian School Rd.
602-264-5681

North Scottsdale
10417 N. Scottsdale Rd.
480-948-9280


Tempe North
2180 East Southern Ave.
480-839-9383

Tempe South
1006 East Warner Rd. Ste. 106
480-730-1081

Central Phoenix
Mon-Sat 9-6
Sun 11-4

North Scottsdale
Mon & Thurs 9-7
Tues, Wed, Fri, Sat 9-6
Sun 11-4

Tempe North
Mon-Fri 10-7
Sat 9-6
Sun 11-4

Tempe South
Mon & Thurs 9-8
Tues, Wed, Fri, Sat 9-6
Sun 11-4

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